ROLE: CRISIS HELPLINE CO-ORDINATOR ?
LOCATION: Remote
HOURS: **Apply on the website** hours per week (will include some
evening and weekend work)
SALARY:??**Apply on the website**,**Apply on the website**.**Apply
on the website**
EMPLOYMENT TYPE: 1 Year Fixed Term
The Pieta **Apply on the website**hr Crisis Helpline is a confidential
and professional service providing telephone/SMS counselling, crisis
support, advice, and referral for those bereaved through suicide,
engaging in self-harm, experiencing suicide ideation and concerned
friends or family members.
Pieta is presently recruiting for a Helpline Coordinator to join our
existing team. The role of Helpline Coordinator is support the staff
and operation of the Crisis Helpline. Reporting directly to the
National Helpline & Therapy Services Line Manager this role will
include, but may not be limited to the following:
ROLE & RESPONSIBILITIES:
* Ability to support the day-to-day operation of the Helpline team
* Co-ordinate internal meetings as appropriate e.g. staff/clinical
meetings
* Support the coaching, training and development of new team members
* Oversee file management in-line with GDPR, data protection and
confidentiality
* Complete and co-ordinate roster on a monthly basis
* Processing leave requests
* Assist in recruitment and retention of team
* Act as a point of escalation on shift and respond to team queries
* Build relationships and support callers using the stated policies
and procedures of the Helpline
* Work within the ethos and philosophy of Pieta
* Receive ongoing external clinical supervision and attend group
supervision internally in Pieta once per calendar month
* Keep up to date with best practice and procedures at all times in
line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP or ICP
* Maintain policies and procedures and ensure that they are up to
date and relevant in line with current Covid-**Apply on the website**
guidelines
* You may be required to undertake additional duties or tasks as
required
SKILLS & EXPERIENCE:
* Have completed a Diploma or Degree course in Counselling &
Psychotherapy
* Be a fully accredited member of IACP, IAHIP, FTAI, NAPCP, ICP or
equivalent
* Be flexible and available to work shifts
* A minimum of two years supervisory experience
* Have previous helpline experience, either in a paid or voluntary
capacity
* Have completed training and be experienced in working with those
at risk of or affected by suicide
* Demonstrate excellent listening, communication, decision-making
and assessment skills.
* Demonstrate great warmth and the ability to empathise
* Work as part of a Clinical Team
* Be proficient in MS Office and Outlook
* Have experience using Salesforce or similar CRM system
NOTE: Garda Vetting is required (of the successful candidates) for all
positions.
APPLICATIONS FOR THE ABOVE SHOULD BE MADE VIA EMAIL, ATTACHING A COVER
LETTER (OUTLINING YOUR PARTICULAR SUITABILITY TO THE ROLE) WITH AN
UPDATED CURRICULUM VITAE TO **APPLY ON THE WEBSITE** BY **APPLY ON THE
WEBSITE**TH SEPTEMBER **APPLY ON THE WEBSITE**.
_PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
